Sheldon Yellen: The ROI of Compassionate Leadership
In our most recent invitation to participate in the HR Forum, the organizers highlighted Sheldon Yellen as their keynote speaker. Yellen is CEO of BELFOR Holdings, the world’s largest disaster restoration company, and has built a reputation as a caring boss who fully leverages employee engagement to boost productivity and profit.
The HR Forum dispatch calls Yellen’s management style “unconventional.” We call this “unfortunate,” because his style should be emulated far more widely. He has a transformational leadership mindset that we help our own clients establish as the standard leadership mindset. We are pleased that he is having great success with his engagement methods.
You can catch Yellen’s act in a recent Undercover Boss episode. What we found different about Yellen’s episode is that, unlike many of the other bosses going undercover, no one had to open Yellen’s eyes to the power of compassionate leadership. He had it before he started, and just needed a refresher.
As HR Forum notes, Yellen firmly believes in the connection between compassionate leadership business success: It earns loyalty from both employees and customers, which he has connected directly to bottom-line growth. Yellen calls it a “Be Humble or Get Humbled” philosophy that drives his managers (leaders!) to break down barriers, become more accessible and approachable, and foster real trust and collaboration.
Team-building that really works takes a lot of effort, and must be the top priority of each team leader. Inconsistent engagement efforts that employees cannot trust will create greater disengagement than you had when you started!
Do your bosses allow themselves the latitude to show how much they do care for your welfare? Do you believe them? What keeps you from allowing your boss to engage with you in a caring way (this is a two-way street, after all)?