Energy Services Company Executive
When teaching and coaching leadership skills, breaking down the challenge into specific areas of improvement, and working on each in detail, leads to better long-term results. In our programs, participants are tasked with selecting those leadership elements they want to improve first. Here is an example of how this has worked in practice.
An executive in an energy services company sought to improve how he led his team by focusing on two very specific areas that could have great impact. To start his coaching relationship with Bovo-Tighe, this manager chose one key area to improve:
- Improving communication skills with peers
In his words: “I have focused primarily on communication with my (co-manager) so we can agree and set good, clear goals and vision for our team.”
At the end of the initial program period, this manager reported a change in his own approach and in how people reacted to him that had a direct impact on improvements:
“I believe we made great strides on changing the nature of our communication. Our (interactions) shifted from focusing on a specific list of action items to focusing more on WHY we were making the choices and decisions that we did for the week, and the benefits to the team and to the customer. We didn’t agree on each decision but were typically able to land on a common way forward so that we could set clear direction for our team.”
“I have made a conscious effort to engage all team members in the decision making process and to empower my team members to do the same…open the lines of communication. The results are that I see some members of the team getting more comfortable in sharing opinions on decisions and projects.”
“I’ve used the stop, start and continue to capture parking lot items from all of our team meetings. …We are going to CONTINUE to use individuals strengths to assign projects that are a best fit, etc. Everyone seems to like it because we’ve incorporated everyone’s ideas into our now regularly scheduled meeting.”
This manager assessed the following return-on-investment that he feels he has already achieved as a result of his improved communication and engagement skills:
“Our team is paid an incentive to meet or exceed customer expectations on a list of key (contract projects.) I believe that the skills and coaching through this process has lead to the majority if not ALL of the improvement in the team’s performance this year:
2008 Contract Objective Incentive earned: $954,438
2009 Contract Objective Incentive expected: $1,321,237
This equates to $366,799 increase this year.”
Improving this manager’s ability to communicate, along with a better focus on true engagement, led to these gains being achievable. Investing in the development of better leadership skills pays off every time!
Note: The identity of this client has been masked, but if you are interested in direct testimonials from Bovo-Tighe clients, let us know and we will arrange them.